Last updated: November 6, 2026. This policy applies to all digital software sold on softwarelicense.us by SOFTWARES LICENSE LLC.
Refund policy at a glance
| Refund window | 30 calendar days from the date of purchase |
|---|---|
| Who can request | Any customer whose software does not work as described on its product page |
| Refund amount | Full purchase price, including any tax charged |
| Fees | No restocking fee and no return shipping cost |
| Physical return | Not required: products are digital downloads |
| Refund method | Back to the original payment method (PayPal or card) |
| Processing time | Refunds are processed within 7 to 10 days after approval |
| How to start | Email contact@softwarelicense.us with your order number |
When you can get a refund
- The software does not install, open or run on a computer that meets the requirements on its product page.
- A main feature listed on the product page does not work.
- You were charged more than once for the same order, or charged for an order you did not receive.
- Your download link never arrived and we could not restore access.
When a refund is not available
- The request is made more than 30 days after purchase.
- You changed your mind, no longer need the software or bought it by mistake after downloading it.
- The computer does not meet the requirements listed on the product page.
- The problem comes from changes you made to the software or files.
Please read each product page, including requirements and limitations, before you buy. This policy does not limit any rights you have under applicable consumer law.
How to request a refund
- Email contact@softwarelicense.us within 30 days of purchase.
- Include your order number, the email used at checkout, the product name and a short description of the problem (screenshots help).
- We reply within 24 hours during support hours and may suggest a quick fix first.
- If the refund is approved, we confirm it by email and process it within 7 to 10 days. Your bank or PayPal may need a few extra days to show it.
Never send passwords or card numbers by email.
After a refund
Once refunded, please stop using the software and delete your copies. Cancelled or refunded orders lose access to their download links.
Exchanges
If you bought the wrong product, contact us within 30 days before downloading it and we can switch your order to another product, paying or refunding the price difference.
Contact us
Email contact@softwarelicense.us (fastest) or call +1 404-404-2240. Support hours: every day, 09:00–17:00 Eastern Time (America/New_York). We reply to emails within 24 hours during support hours.
SOFTWARES LICENSE LLC
8206 Louisiana Blvd NE, Ste A #5307, Albuquerque, NM 87113, United States
New Mexico company number: 3008848
How approved refunds are paid
Approved refunds are issued through PayPal to the original payment method used for the purchase. The time for the refund to appear depends on PayPal and your bank or card provider. The 30-day eligibility conditions described above apply. Contact contact@softwarelicense.us with your order number; never send your card details or password.